- Why can’t I open my window?
A. Usually either the window handle or the sliding lock mechanism has broken.
Solution – Replace handle or lock.
- Why can’t I close my window?
A. Usually either the hinges have broken, preventing the window from closing, or the hinges have worn and the window has dropped, preventing the window from closing.
Solution – Replace hinges.
- Why have my rubber seals shrunk?
A. When rubber seals are installed, they should be cut oversized. For example, if your window is 1 metre wide, the rubber should have been cut at 1 metre and 4 centimetres wide and compressed as it is being installed. As the rubber shrinks over the years, you would not be left with the unsightly gaps in the corners because your rubber has enough extra length to allow for shrinkage.
If your rubbers have gaps in the corners they were cut too short when they were installed.
Solution – Replace rubber seals or seal with black sealant.
- Why is my window draughty?
A. Generally it is because the hinges are worn and the window no longer closes tightly against the rubber seal on the frame.
Solution – Replace hinges.
- Why can’t I open my door?
A. Usually one of 3 reasons. Most commonly, the miltipoint door lock has broken. Secondly the lock cylinder may have broken. Lastly, your door could have dropped or is so far out of alignment that the door or door lock is binding the door frame.
Solution – Replace multipoint lock, lock cylinder, or service door.
- Why can’t I close my door?
A. Probably because the door is so far out of alignment or has dropped so that the door or door lock is binding on the frame.
Solution – Service door
- Why can’t I lock my door?
A. Usually because the door is so far out of alignment or has dropped. This means the locking points on the door do not align with the locking points on the door frame preventing the lock from operating.
Alternatively it may be the multipoint lock or lock cylinder that has broken.
Solution – Service door, replace multipoint lock or lock cylinder.
- Why has my door dropped?
A. Doors that were not aligned and glazed correctly when they were installed is the number one reason that doors drop.
Solution – Service door.
- Why is my glass misty, blown, steamed up?
A. Because the seal around the edge of the glass unit has perished, allowing moisture in between the two panes. This can be caused by old age, poor installation or poor maintenance.
Solution – Replace glass unit and modify the frame.
- Can you replace the glass without replacing the window frame?
A. Yes, the glass unit is a separate component from the frame.
Solution – We will replicate your original glass unit.
- How do I identify my parts?
A. Phone us with the part and tape measure in hand.
E-mail or text us a picture of the part with contact details and we will call you back.
Phone us to check we are at the office and pop in with your part.
- What if you don’t have what I need?
A. We stock a massive range of parts but do not offer a special search service.
If we do not have your part we may be able to point you in the right direction.
- Do you deliver?
A. No, you will have to come and collect your parts.
- When can you carry out my repairs?
A. We are generally on-site from 9am to 4pm Monday to Friday.
- How long will it take?
A. Replacement window and door fittings are usually in stock on the vans so we will carry out your repairs in one visit, usually taking from 15 minutes to 2 hours.
Replacement glass units are measured on the first visit (allow 5 minutes per glass unit) and installed 2 weeks later (allow 45 minutes per unit).
- Is the work guaranteed?
D.I.Y. goods for 1 year.
Replacement window & door fittings for 1 year.
Replacement glass units for 10 years.
- Is there a call out fee?
Cure Double Glazing Repairs Ltd t/as Cure Double Glazing Repairs. Directors A. Nuttall, D. Nuttall. Company No: 8921372. Reg address: Blomfields, The Courtyard, 33 Duke Street, Trowbridge, BA14 8EA
- 1 In these Terms:
“BUYER” means the person or persons who accepts the Seller’s Written quotation for the sale of the Goods or whose Written order for the Goods is accepted by the Seller;
“GOODS” means the goods being hardware, glass, plastics, sealants, doors, windows and conservatories and any parts thereof (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Terms;
“SELLER” means Cure Double Glazing Repairs of 2 Berkeley Road, Trowbridge, Wiltshire BA14 9DX;
“SERVICES” means the Services (if any) specified on the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller) in connection with the installation of the Goods at the premises owned or occupied by or under the control of the Buyer;
“CONTRACT” means the contract for the sale and purchase of the Goods and, where relevant, the supply of the Services;
“TERMS” means the standard terms of sale set out in this document and (unless the context otherwise requires) includes any special terms agreed in Writing between the Buyer and the Seller;
“WRITING”, and any similar expression, includes facsimile transmission and comparable means of communication, but not electronic mail.
1.2 A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Terms are for convenience only and shall not affect their interpretation.
2 Basis of the sale
2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with the Seller’s quotation (if accepted by the Buyer), or the Buyer’s order (if accepted by the Seller), subject in either case to these Terms, which shall govern the Contract to the exclusion of any other terms subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation to these Terms shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction.
3 Orders and specifications
3.1 No order by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.
3.3 The quantity, quality and description of the Goods and any specification for them shall be as set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).
3.4 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or E.U. requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.5 The Seller reserves the right to cancel the Contract where after inspection of the premises it concludes that installation is impractical or structurally unsafe.
3.6 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller and on terms that the Buyer shall be liable to the Seller's reasonable losses (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.
4 Price of the Goods and Services
4.1 The price of the Goods and where Services are specified the Services shall be the Seller’s quoted price. All prices quoted are valid for six calendar months only or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.
4.2 Both parties agree, at any time before delivery, to increase the price of the Goods to reflect any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
4.3 On the Sellers request, all Buyers are required to pay a deposit upon the Seller’s acceptance of the Buyer’s Order.
4.4 The balance of the price is payable immediately upon delivery of the Goods where no Services are to be provided and immediately on completion of the Services where Services are to be provided.
4.5 The Seller reserves the right at its absolute discretion to require stage payments in the case of the supply of Goods and Services of a significant size or scope. In the event of non-payment of a stage payment the Seller reserves the right to terminate the Contract and the Buyer shall be required to pay the Seller for reasonable losses incurred.
4.6 All prices include the cost of transport to the Buyer’s premises, any packaging and insurance whilst the Goods are in transit.
5 Terms of payment
5.1 Where no Services are specified the Seller shall invoice the Buyer and the Buyer shall pay the Seller in full for the price of the Goods on satisfactory completion, unless otherwise agreed in writing.
5.2 Where Services are specified the Seller shall invoice the Buyer and the Buyer shall pay the Seller in full for the price of the Goods and Services on satisfactory completion, unless otherwise agreed in writing.
5.3 Where the Buyer wrongfully fails to take delivery of the Goods the Seller shall be entitled to invoice the Buyer for reasonable losses incurred.
5.4 If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to charge the Buyer interest (both before and after any judgment) on the amount unpaid, at the rate of 3% per cent per annum above HSBC Bank base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
6 Delivery and Installation
6.1 Delivery and where Services are specified installation of the Goods shall be made by the Seller at the Buyer’s premises at any time notified by the Seller. The Seller will use all reasonable endeavors to agree a time convenient to the Buyer but the Seller reserved the right to stipulate the time of delivery of the Goods and/or performance of the Services.
6.2 Any dates quoted for delivery of the Goods are approximate only and whilst the Seller shall use all reasonable endeavours to meet such date the Seller shall not be liable for any delay in delivery of the Goods beyond our control. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing. The Goods may be delivered by the Seller in advance of the quoted delivery date on giving reasonable notice to the Buyer.
- 3 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without limiting any other right or remedy available to the Seller, the Seller may:
6.3.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
6.3.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
6.4 During the performance of the Services the Seller will (when working with timber frames) re-seal, fill and wax frames as required. However the Seller accepts no liability for damage to paint and stain unless caused by their negligence.
6.5 During any survey of the Buyer’s premises and during the performance of the Services the Seller will take all reasonable care of the Buyer’s property. The Seller will make good any damage to plaster but accepts no liability for damage to paint and wallpaper unless caused by their negligence.
7 Risk and property
7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery of the Goods and Performance of the Services and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and shall keep the goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property.
7.4 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without limiting any other right or remedy of the Seller) forthwith become due and payable.
8 Warranties and liability
- 1 Where no Services are supplied :-
8.1.1 all goods are warranted by the Seller as being free from defects in materials and/or workmanship for a period of one year from the date of supply;
8.1.2 Warranties are provided by Cure Double Glazing Repairs and are not insurance backed by a third party.
- 2 Where Services are supplied together with the Goods :-
8.2.1 all Goods with the exception of glass are warranted as being free from defects in materials and/or workmanship for a period of one year from the date of supply
8.2.2 all Goods or parts thereof comprising glass are warranted by the Seller as being free from defects in materials and/or workmanship for a period of two, five or ten years from the date of supply;
8.3 The Seller further warrants that it will rectify any defect due to faulty or negligent workmanship in the performance of the Services for a period of one year from the date of installation.
8.3.1 Warranties are provided by Cure Double Glazing Repairs and are not insurance backed by a third party.
- 4 The above warranties are given by the Seller subject to the following conditions:
8.4.1 the Seller shall be under no liability in respect of any defect in the Goods or Services arising from a third parties frames (not supplied by the Seller) which have been poorly installed or are maladjusted;
8.4.2 the Seller shall be under no liability in respect of any defect in the Goods or Services arising from any drawing, design or specification supplied by the Buyer;
8.4.3 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in Writing), misuse or alteration or repair of the Goods without the Seller’s approval;
8.4.4 the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment; (note this term does not affect the Buyers rights to seek remedy under the Consumer Rights Act 2015)
8.5 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Terms.
8.6 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or in the negligent performance of the Services or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within as soon as is reasonably practical or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and/or Services and the Seller shall have no liability for such defect or failure or negligence, and the Buyer shall be bound to pay the price as if the Goods had been delivered and the Services performed in accordance with the Contract.
8.7 Where a valid claim in respect of any of the Goods or Services or any negligence in the Seller’s performance of the Services which is based on a defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Terms, the Seller may replace the Goods (or the part in question) free of charge or, refund to the Buyer the price of the Goods (or a proportionate part of the price).
8.8 Except in respect of death or personal injury, or liability for defective products under the Consumer Protection Act 1987, or any breech of any statutory consumer rights, the Seller shall not be liable to the Buyer for loss of profit or for any unforeseeable indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever.
8.9 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control.
9.1 Any notice required or permitted to be given by either party to the other under these Terms shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
9.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
9.3 The benefit of this Contract may be assigned to any party subject to such party complying in full with all obligations of the assigning party as set out herein.
9.4 If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.
9.5 The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts.
10.1 Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution.